Eligible Products

All our products are available for VAT exemption as they are items that have been produced and designed to assist a person with a diagnosed medical condition or a person who is registered disabled. This also includes products designed for help, care or treatment of incontinence. These products are available VAT exempt if purchased by or for the person who will be using them or by a registered charity. Please fill out our VAT exemption form giving your diagnosed medical condition e.g. Arthritis, or disability to meet the requirements of Custom and Excise. This is a simple declaration form that enables you to receive the purchased goods at the VAT free prices quoted on our website.

Non-eligible Customers

This would be a person  who is temporarily disabled with, for example, a broken leg, but who does not have a diagnosed medical condition. If you are not eligible for VAT exemption, we are obliged to charge you 20% VAT on your order. Please select the "I pay VAT" option.

Vat Free Products

The products we supply are quoted at a price which excludes VAT.   If payment for the products comes from a charitable source they may also be VAT exempt. Please refer to HM Customs and Excise; notice 701/7 supplies to charities. Details are available from the Customs and Excise web site.